CLIENT RELATIONS OFFICER – 2 POSITIONS

Job Description

POSITION: CLIENT RELATIONS OFFICER – 2 POSITIONS

Company Name: Lancet Laboratories Uganda It

Location: Uganda

Duty Station: Upcountry

Reporting to: Business Development Manager

Job Type: Full-Time

Cerba Lancet

Africa

ORGANISATIONAL DESCRIPTION AND BACKGROUND

Lancet Laboratories Uganda limited is the leading provider of private diagnostic pathology services in Uganda. Incorporated and registered in Uganda since April 2009 and part of Cerba Lancet group of Laboratories in East Africa under Cerba Lancet Kenya based in Nairobi, Kenya, and a member of Cerba Lancet Africa group of Laboratories in Africa with headquarters in South Africa.

Lancet Laboratories Uganda It has over 16 laboratories located in different towns in Uganda with two laboratories recommended for continuous ISO 15189 accreditation by SANAS and four by KENAS. This makes Lancet Uganda the leading pathology diagnostic company in Uganda with five accredited labs.

Key Responsibilities

Sales

• Sell/Promote Lancet Uganda services as per the assigned target set.
• Meet set quantitative and qualitative targets
• Identify our customer pain-points and ensure that these are escalated as appropriate to ensure resolution
• ldentifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.
• Adhere to the steps outlined from the selling skills tool.

• Organize appointment and meetings (e.g CME’s, Round table meetings e.t.c) with all the various healthcare ecosystem staff.
• Ensure that there is a return on investment in sales activities
• Develop a territory action plan to execute with proficiently on the agreed upon targets.
• Submit timely sales and revenue report as per my stipulated guidelines i.e. Every week or as advised by the immediate manger and / or head of department
  Marketing
• Promote marketing communications related to the various services we offer through the
  marketing material provided.
• Build & maintain relationships with key employees among our customers.
• Track and monitor the customer needs throughout their journey.
• Act as point of contact for compliments and complaints and manage appropriately.
• Ensure both the company and clients adhere to contract terms i.e., SLA.
• Attend company sponsored events such as doctor conferences and meetings.
• Contributing to the development of marketing strategies.
• Gather competitor intelligence from available industry reports, public information, field reports, and relay the same to immediate supervisor to inform company tactics.

Business development

• Reach out to customer leads through cold calling
• Advise clients on creating profitable business by advising on the policies around our SLA’s.
• Ensure business continuity is carried out if there is a reassignment of territories. i.e., Co-ride with fellow CRO for proper handovers.
  Other
• Maintain or update business databases to ensure correct and accurate information.

Required Experience

• Minimum holder of Bachelors Degree in Bio Chemistry or Science related degree
• Relevant experience.
• Minimum of 1 to 2 Years Relevant Working Experience in Similar Role
• Willingness to work upcountry.

Competencies required for the Job

• Analytical processes and services
  Attention to detail
• Business numeracy
• Excellent communication skills
• Confidentiality (Sensitivity
• Flexibility
• Interpersonal skills
• Self-management
• Basic Accounting skills

Interested applicants should submit their Application, CV, certified ID copy, qualifications.

To: Human Resource Manager, Lancet Laboratories Uganda Limited, Pox 36335, Kampala. Or Hand deliver Lancet Head Quarters, North Park Plaza, Bweyogerere, Opposite Uganda National Bureau of Standard (UNBS). Or Email: hr@lancet.co.ug Short listed candidates will be required to undergo background checks and assessments.

Closing date: 09th March 2025