Lead Credit & Collection

Job Description

Why Airtel Africa?

 At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.

By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

• Collection of due amounts.
•  Account reconciliation and dispute resolution/ clean up.
• Manage increment of bad debts; zero bad debts – ensuring no spill over of debts to over 90days bucket.
• Ensure all customer paid amount has been allocated & booked.
• Ensure unbarring of customer account upon payment.
• Ensure correct credit limit in new and existing customers.
• Adherence to timely Net-Off.
• Ensure new and existing customers have credit limit as per the business rules (per segment).
• Monitor exposure for HUR, roaming and local customer, abnormal usage and fraud.
• Adherence to the processes highlighted in the credit and collections manual, i.e. billing, credit management process and adjustment, bad debts write off policy, pre-bill process, bill delivery and bill return process, promise to pay(P2P).
• Identify and fix gaps existing in the current process.
• Fulfil customer orders and manage related processes. inclusive order validations, credit vetting before activation.
• Verify security deposit for all corporate accounts is in place.
• Conduct monthly documented individual feedback sessions per team member per month.
• Maintain engagement between client and business.
• MIS reporting.

Qualifications

•  Bachelor’s degree in business / commercial discipline. MBA added advantage.
• At least (5) years of experience in business operations / marketing / product development / sales within telecom industry.
• Experience in debt/credit control. 
  Skills critical to the role:
• Communication & presentation skills, planning, organizing, multi-tasking.
• Commercial acumen. A strong understanding of numbers/finance/accounts with excellent MS – Excel skills.
• People Management, partner & Customer Interaction Management.
• Project Management.
• Negotiation Skills.
• Business Planning and Forecasting.
• Analytical skills – use of facts & data, problem solving/solution orientation.
• Excellent organizational, interpersonal, networking and execution/implementation skills.
• Ability to work seamlessly across groups/functions/teams/hierarchy and influence decisions.
•  Proficient in MS Office, especially excel. 
• Ability to work long hours and work under pressure.
•  Ability to deliver through others with excellent powers of delegation.

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