Call Centre Agent

Job Description

Description

Silver-Dean Company is hiring a Call Centre Agent

KEY RESPONSIBILITIES

• Handling inbound and outbound calls.
• Resolving customer inquiries.
• Providing product or service information.
• Maintaining high customer satisfaction levels.

Qualifications & Requirements

A diploma or degree in customer service, business, or related fields.

• Previous experience in a call center or customer service role.
• Strong communication skills, both verbal and written.
• Ability to speak fluently in English; knowledge of local languages is an added advantage.
• Problem-solving skills with a customer-first attitude.
• Ability to work under pressure and handle challenging situations calmly.
• Computer literacy: Proficiency in Microsoft Office and CRM systems.
• Flexibility to work in shifts, including evenings, weekends, and holidays as needed.

BENEFITS

• Competitive salary. (Ugx 420,000 – 480,000)
• Health insurance and other employee benefits.
• Ongoing training and development opportunities.
• A dynamic and inclusive work environment.
• Opportunities for career growth

HOW TO APPLY

Send your CV to  hr@silver-deangroup.co.ke  with the subject line “Call Center Agent – Uganda.”

People fluent in Runyankole, Rukiga, Rutoro, Runyoro, and Lugbara languages are encouraged to apply.