IT Support Officer

Job Description

Exim Bank (Uganda) (EBU) is hiring an IT Support Officer to provide technical support for core banking and alternative systems ensuring timely resolution of service desk tickets in addition to running the daily end-of-day system processing.

Key Duties and Responsibilities:

• • Run the daily end of day process and ensure the system is ready for the next day’s transactions
  • Execute, review and verify daily backups for Core Banking and peripheral applications databases.
  • Ensure backups are transferred to DR site and replication is at Sync.
  • Perform user rights assignment and management
  • Configure, install and manage the applications and databases.
  • Provide first level and second level support for all applications and databases.
  • Drive and manage the IT service desk ensuring that all reported service requests from branches and customers are resolved within the stipulated SLAs.
  • Work with 3rd party vendors in delivering new solutions and change requests while ensuring that the business objectives are met.
  • Support SITs and UAT activities for all change requests.
  • Maintain and update standard operating procedures documents for all IT processes
  • Proactively communicate with business and stakeholders on any service failures and expected resolution times
  • Any other duties as assigned by the supervisor

Qualifications, Skills and Experience:

• Bachelor’s degree in IT related courses preferably Computer Science.
• At least 1.5 years in IT, Banking or related Experience.
• Sound Knowledge of Digital Banking Products will be added advantage.
• Hands-on experience in IT Applications, Core Banking Support, Infrastructure and IT Operations.
• Highly analytical in problem solving with the ability to apply original and innovative thinking.

Key Attributes

• Good understanding of bank policies & procedures
• Critical thinking and analysis
• Good report writing skills.
• Self-driven
• Problem solving skills & ability to innovate.
• Team Player
• Ability to communicate clearly.
• Ability to multi-task
• Good customer service
• Ability to observe expected turn-around times.

Kindly send your cover letter and up to date CV to hr@eximbank-ug.com with the subject: JOB APPLICATION: IT SUPPORT OFFICER