Supervisor E-Banking Operations.

Job Description

Pride Bank Limited was licensed at a Tier II Credit Institution by Bank of Uganda (BoU) in November 2024 and has a capital base of Ugx. 175.8 billion. Pride aims at transforming lives responsibly by focusing on three High Impact Goals: boosting sustainable agricultural value, growing sustainable SMEs to drive economic transformation and fostering economic resilience through financial inclusion while offering innovative financial and non-financial solutions to people at the base of the economic pyramid and serving customers through 42 networked branches and 5 contact offices across the country. Pride is an equal opportunity employer looking for competent and experienced individuals to fill the position of Supervisor E-Banking Operations.

The Supervisor E Banking Operations will report to the Manager E Banking Operations and will be based at Head office. He/she will
be accountable for the oversight and monitoring of e-banking transactions, daily reconciliation of e-banking and back-office accounts, effective management of float accounts, ensuring optimal efficiency and acceptable levels of uptime for all channel related systems

Specific responsibilities include:

1. Responsible for effective controls within the E-Banking channels so that service is delivered within regulatory and legal requirements and internal operational risk management guidelines.
2. Supervise reconciliation processes in order to assess the strength of the controls and identify areas for improvement.
3. Work with the Business Technology teams and other relevant functions to deliver customer awareness programs within the E Banking channels to incidents of frauds and forgeries.
4. Coordinate with the units developing and integrating E Banking delivery channels for Bank products and services in a way of testing and making sure that all the required back office modalities like transaction reporting and descriptions are accurate.
5. Identify risk factors and establish frameworks to mitigate risk in the department making sure there is a faster mechanism in place to enable quick and early detection and escalation of issues when they arise.
6. Responsible for accurate and timely preparation of regulatory and any other assigned reports.
7. Monitor and report on activity of individual product under e-banking operations.
8. Responsible for audit, risk and BOU findings/ reports and helping resolve issues raised as well as ensuring no repeat findings.

Minimum academic qualifications, Experience & competences

1. Bachelor’s Degree in any Discipline
2. Experience in card and E-Banking business
3. At least 4 years of banking experience with at least 2 years in E banking operations.
4. Should possess interpersonal and communication skills.

How to apply:

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