Chief Operations Officer (COO)

Job Description

Reports to: Executive Director

Duty Station: Nansana Wakiso

About Psalms

Psalms Food Industries Limited is a leading snacks manufacturing company in Uganda under the brand names Sumz and Afrikan Harvest.

Following our expansion, we are seeking a dynamic Chief Operations Officer to lead our Operations strategy and drive growth for our brand and product portfolio and operations.

Role Overview:

As the Chief Operations Officer – you will manage:

1. Operational Strategy: Contribute to company strategic planning, implement operational strategies.
2. Policy Development: Advise on operational efficiency, lead initiatives for efficiency.
3. Digital Transformation & Process Optimization: Drive corrective actions, enhance productivity.
4. Quality Control, Supply Chain, Compliance and, Ensuring standards and regulations adherence
5. Performance Management.
6. Risk Management, Budgeting: Manage performance, risks, and budget.
7. use data-driven insights to make informed decisions.
8. Track and report on KPls to measure Organizational success.
9. To Coordinate effectively with all functions (Finance, People & Culture, Sales & Marketing, IT, Procurement, Manufacturing and Operations) to achieve business goals.

Key Performance Indicators (KPls):

• Develop and implement operational strategies efficiently.
• Revenue Growth
• Market Share expansion
• Customer Acquisition Cost (CAC)
• Ensure adherence to regulations and standards.
• Lead and manage teams effectively.
• Implement plans aligned with company strategy
• Customer Retention Rate
• Implement digital solutions for efficiency.
• Manage operational budgets effectively.

Technical Competences

• Proven experience as a COO or similar role. with a track record of success in operational management.
• Strong analytical, organizational, and creative thinking skills
• Excellent communication, interpersonal and customer service skills
• Knowledge of Data analysis and report writing.
• Strong leadership skills, with the ability to motivate and inspire teams to achieve business objective.
• The ability drive adherence to company policy and procedures.

Behavioral Competences

1. Versatile and good team player
2. Strategic thinker
3. High integrity
4. Result oriented
5. Creative and innovative thinking
6. Emotional Intelligence
7. Advanced process management skills
8. Quick decision making and judgement
9. Flexible and highly receptive to change
10. The ability to work under pressure and minimum supervision.

Qualifications:

• Masters in food Science and Technology or Food Engineering, Industrial Engineering or Business Administration or Supply Chain Management
• 10+ years of manufacturing environment, with 5+ years in FMCG/food industry leadership.
• Certification in Project management any related field is an added advantage.
• Strong analytical, leadership, and communication skills
• Proficiency in CRM, Google Analytics, and social media tools.

HOW TO APPLY:

Send your resume and cover letter to hr@psalmsfoodindustries.com not later than close of business Friday, 30 Sept, 2025.