Associate – Information Technology  | MAF Retail | Head Office Uganda

Job Description

ROLE SUMMARY
IT Associate is responsible for supporting the technology infrastructure that powers retail operations, including point-of-sale (POS) systems, inventory management tools, and in-store hardware and software. 

ROLE PROFILE

• Maintain and troubleshoot POS terminals, scanners, printers, and payment systems to ensure smooth store transactions.
• Assist in configuring, updating, and supporting retail software (e.g., inventory, CRM, ERP systems) used in-store and online.
• Provide first-level IT support to store staff and back-office teams, resolving hardware, software, and network issues.
• Monitor and maintain store network connectivity, Wi-Fi, servers, and backups to minimize downtime.
• Assist in setting up and maintaining computers, tablets, handheld scanners, and digital signage across retail locations.
• Follow IT security protocols to safeguard customer data, transaction information, and company systems from threa.
• Support integration between physical inventory systems and digital platforms to ensure real-time stock visibility.
• Contribute to rollout of new technologies like self-checkout systems, mobile apps, e-commerce platforms, or cloud-based solutions.

REQUIREMENTS

• Bachelor’s degree in information technology field is required.
• 2 years experience in an IT Department.
• Good knowledge of URA EFRIS Support is a must.
• Strong problem-solving and troubleshooting abilities.
• Good communication and documentation skills.

WHAT WE OFFER

At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!Work in a friendly environment, where everyone shares positive vibes and excited about our future.Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model. 

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