Field Collections Team Leader-Vehicles

Job Description

DEPARTMENT: Customer Experience
REPORTING TO: Field Collections Supervisor

DUTIES AND RESPONSIBILITIES

1. Assigning cases for field visit to field agents
2. Coordinating with repo officers on their daily performance and ensuring the specialists have the necessary support.
3. Providing leadership to team members by communicating team goals, motivating, and addressing their issues
4. Providing support to agents to ensure they can deliver
5. Assisting with induction and training for Debt Collection new hires
6. Drive strong performance management in the team through clear communication on performance expectations
7. Identifying training needs, preparing training materials and recommending trainings that require external trainers
8. Develop strategies to promote team members adherence to debt collection policy and performance goals
9. Conduct team meetings to update members on changes in processes, target achievements and expectations.
10. Monitoring and training on usage of Field Collection tools in the department and company’s ERP System
11. Generate and share detailed reports about team performance
12. Submit suggestions on debt collection process improvements
13. Ensuring daily repossessed bikes align with Redash report and correctly updated in the system.
14. Any Other duties assigned

WHAT YOU WILL NEED:

1. Degree/Diploma in Business Administration or related field.
2. Excellent communication and interpersonal skills.
3. Strong analytical & problem-solving skills.
4. At least four years of relevant experience.
5. Ability to adapt quickly and work independently. Fluent in English.
6. Good leadership skills
7. Loyalty and Integrity

APPLY TO: careers@mogo.co.ug