Manager Merchant and E- Channels

Job Description

(Job Ref: Payments & Channels/10/2025/01)
Reports to: Senior Manager – Payments & Channels
Department/Division: Payments & Channels
No. of Vacancies: 1

BASIC PURPOSE:

The job holder is responsible for development and execution of strategies that will provide
customers (merchants) with a suite of Merchant Acquiring (POS) products that meet their
needs. Developing business cases for new product / process development to enhance the
capability to compete in the market. Identifying new trends, evaluating major competitors &
formulating business propositions. Managing the existing portfolio of Merchants, manage
Portfolio volume aiming to grow the same by new acquisitions as well portfolio deepening.

MAIN DUTIES & RESPONSIBILITIES

• Acquisition of new POS business customers and managing the existing portfolio of
  Key/Retail Merchants. Ensure activation / retention of merchants, Grow market share
  and wallet share.
• Create, develop, and implement a business plan to grow the Merchant business.
• Maintain merchant’s relationships to ensure continual growth and sales targets.
• Develop and recommend new, and revisions to, existing policies and procedures such
  as standard operating procedures and internal guidelines.
• Provide technical support for the resolution of merchant services processing,
  hardware, software, and network issues. Troubleshoot issues related to
  internal/external merchant services file transmissions.
• Collect, interpret, and analyses data. Prepares reports containing findings,
  conclusions, and recommendations. Use data analytics to inform decisions and
  improve E-Commerce and merchant platform performance.
• Create sales schedules for the servicing team and follow up and present results to
  head office.
• Develop and execute the bank’s e-commerce strategy aligned with business goals.
• Ensure platforms are secure, user-friendly, and compliant with regulatory standards.
• Manage campaigns across SEO, SEM, email, and social media to promote
  ecommerce offerings.
• Work with cross functions like IT, Risk, Compliance, and Customer Service teams to
  ensure smooth operations.
• Coordinate with external vendors and fintech partners for integrations and service
• delivery.
• Monitor KPIs such as transaction volumes, conversion rates, and customer
  satisfaction.
• Use data analytics to inform decisions and improve platform performance.
• Cross-functional Collaboration to ensure smooth operations.
• Coordinate with external vendors and fintech partners for integrations and service
  delivery.
• Business development with Retail Branch & other internal channels to ensure
  portfolio penetration of POS
• Generate, maintain and increase business opportunities with existing merchants.
• Develop and grow sales and support team.
• Cross sell various banking products like Savings Account / Credit Cards / Asset
  products etc to the Merchants in the portfolio.

QUALIFICATIONS, SKILLS AND EXPEREINCE

QUALIFICATIONS

• Bachelor’s degree in business, Marketing or Information Technology related
  disciplines from a recognized university.
  SKILLS
• Knowledge and experience in payments, merchant services, or related industry sales
  and consultation.
• Proven track record on sales specifically in Payments and Alternative Channels with
  some banking experience an advantage.
• Ability to build, foster, and maintain positive professional relationships.
• Knowledge of relationship management best practices
• Strong presentation and communication skills, both Verbal and written skills
• Problem-solving and conflict resolution capabilities
• Hands on operational experience in Merchants banking.
• Team player with excellent interpersonal and leadership skills
  EXPERIENCE
• At least 5 years overall progressive experience in Merchant Acquisition and Client
  Relationship Management in a reputable organisation

If you believe you can clearly demonstrate your abilities to meet the criteria given
above, please submit your job application cover letter along with a detailed resume,
copies of the relevant certificates and testimonials in a single PDF file format, quoting
the respective Job title or Ref no. in the subject field to
recruitment@equitybank.co.ug by Friday 31st October, 2025

Only short-listed candidates will be contacted.
Equity Bank is an equal opportunity employer. We value the diversity of individuals, ideas,
perspectives, insights and values, and what they bring to the workplace.