Head of Ocean Freight and Road Freight

Job Description

Overall Goals / Typical Measures

• Grow Market Share: Drive growth in both OFR and RFR segments.
• P&L Responsibility: Full P&L responsibility for both OFR and RFR, ensuring delivery to agreed budget. • Compliance: Ensure compliance with industry and internal DGF policies and standards for both OFR and RFR.
• Customer Solutions Development: Participate in the development and implementation of customer solutions for new accounts.
• Resource Management: Ensure optimal resourcing of OFR and RFR to meet service standards.
• Customer Relationship Management: Visit customers to maintain relationships, research needs, and monitor satisfaction.
• Supplier Management: Maintain relationships with suppliers and manage their performance.
• Profitability Monitoring: Monitor profitability of OFR, RFR, customers, and shipments.
• Estimates and RFQs: Oversee and assist with estimates and RFQs/tenders.
• Invoice Processing: Ensure timely processing of invoices in line with DGF financial controls.
• Continuous Improvement: Implement First Choice, Station Improvements, and adherence to quality policies.
• Reporting: Produce weekly, monthly, and ad-hoc reports as required by management.
• Service Level Improvement: Improve service levels, internal KPIs, customer satisfaction, and adherence to SLAs.
• Revenue Growth: Collaborate with sales to grow OFR and RFR revenue and market share.
• Tariff Management: Own and maintain ‘Country ACC tariffs’, RFQs/tenders.

People Management

• High-Performance Culture: Develop a high-performance service culture within the functional department.
• Organizational Structure: Plan, organize, and direct an efficient functional department.
• KPI Development: Develop KPIs with team members and monitor individual performance.
• Training and Development: Identify training needs and opportunities for skill development.
• Employee Engagement: Foster employee satisfaction and commitment to achieve objectives.
• Job Requirements.
• Industry Knowledge: In-depth knowledge of freight forwarding, specifically OFR and RFR products.
• Leadership Skills: Strong leadership and management capabilities.

Stakeholder Relationship Skills: Outstanding skills in managing stakeholder relationships.

• Team Collaboration: Ability to work in a team environment and transfer knowledge effectively.
• Time Management: Strong punctuality and time management skills.
• Problem-Solving: Strong problem-solving mentality and sound judgment in risk management.
• Computer Literacy: Proficient in all MS Programs.

Now, here is what we need from you!

Business:

• Customer Orientation: Focused on understanding and meeting customer needs.
• Planning & Organizing: Sets clear goals and efficiently organizes activities.
• Decision Making: Makes timely and sound decisions based on analysis.

Leadership

• Developing People: Facilitates growth through coaching and mentoring.
• Building and Leading Teams: Attracts and develops talent; fosters teamwork

Personal

• Influencing: Persuades others and gains commitment.
• Communication: Provides clear and concise information; listens effectively.
• Commitment to Excel: Strives for high standards and extraordinary results.

Expected Years of Experience

• Minimum of 8 years in the logistics industry, with at least 5 years in a managerial position.

Expected Educational Qualifications

• MA in Business Management or a related field; additional qualifications in logistics are a plus

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

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