APPLICATIONS SUPPORT OFFICERS (02)

Job Description

REPORTS TO: MANAGER BUSINESS APPLICATIONS

JOB PURPOSE
The job holder will be responsible for the proactive identification, isolation, and resolution of issues in the Business applications space. The incumbent will ensure platforms’ uptime and services availability, attend to customer trouble tickets escalated from front end teams within SLA and ensure efficient Operations & Maintenance of the Business Applications.

KEY RESPONSIBILITIES /KEY DELIVERABLES

1. Monitor IT Applications uptime and performance through monitoring tools, alerts, dashboards etc
2. Analysis and resolution of application-related issues which have been escalated from bank Level 2 support team during operations and maintain proper documentation/logs for resolution provided.
3. Co-ordinate with Application Vendors support in case of product bug/enhancement requirement and follow up with the vendor for early resolution and solution.
4. Owning all Application related calls, problems and incidents assigned in the IT service desk system to carry out problem investigation and analysis, follow-up with the respective teams and update the status with issue resolution and follow-up for closure.
5. Schedule, plan and execute the installation and testing of new products, upgrades, patches, or improvement to the applications.
6. Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the information technology team to develop detailed technical requirements and resulting specifications.
7. Maintains Banking systems performance by performing proactive system capacity and availability monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.

QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED

• Bachelors in IT, Computer Science or Business, Software Engineering, Electrical Engineering, Telecommunications Engineering, and related fields.
• Certification in an IT related course is of added advantage.
• Practical training in IT related short courses.
• A minimum of 2 years’ experience in IT department in a busy organization.
• Advanced knowledge in Unix/Linux operating systems
• In depth experience in SQL, and DBMs (Oracle, SQL Server, PostgreSQL, MySQL).
• In depth experience in Windows Operating systems
• Programming experience (Python, C#, PHP, JS, Java etc.).
• Ability to troubleshoot and solve user problems.
• Scripting knowledge.

THE FOLLOWING DOCUMENTS SHOULD ACCOMPANY THE APPLICATION
▪ Cover letter, Detailed CV, and Copies of academic documents all as one file.

MODE OF APPLICATION
▪ Online applications addressed to Chief Human Resources Officer, PostBank Uganda.
▪ Send application to hr@postbank.co.ug with job title as subject.
▪ Closing Date: Tuesday 10th September 2024 at 5:00pm.
▪ Only shortlisted candidates will be contacted