Samuel Douglas othieno
About Candidate
Dedicated and driven Client Relations Manager in building long-term relationships, driving business growth, and leading cross-functional teams. Proven record of delivering exceptional client experiences, analyzing data-driven insights, and streamlining processes to drive customer satisfaction. With a unique blend of technical proficiency and people skills, I excel in collaborative environments, leveraging strategic thinking and problem-solving expertise to foster strong client relationships and drive business success.
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Education
Majored in Finance Attained a Second-Class upper division
STACK: MERN DATABASE: PostgresSQL OS: WindowsGraduated with excellent gardes and developed multiple projects like a InstaMedi, a Telemedicine web application. Specialized in Node
Graduated with excellent gardes and developed multiple projects like a InstaMedi, a Telemedicine web application
Experiences
▪ Managed and nurtured relationships with over twenty bookkeeping clients, keeping them updated on new products and services.▪ Oversaw client relationships managed by different teams, setting communication channels and developing relationship metrics.▪ Efficiently resolved customer complaints, ensuring quick and effective solutions.▪ Conducted market research and competitive analysis to expand the customer base by 15%.▪ Collected and analyzed customer data to understand and address individual needs.
▪ Facilitated investor participation in the airtel IPO using the central securities depository system.▪ Gained insights into the regulatory framework and best practices of capital markets.▪ Assisted in the preparation of financial reports and presentations for stakeholders.
▪ Developed a telemedicine web application to enhance healthcare accessibility by connecting patients with doctors.▪ Implemented user authentication, video chat, appointment booking, and payment integration.▪ Deployed the application on Vercel and GitHub pages, ensuring seamless user experience.
▪ Registered and verified citizens’ data, ensuring accuracy and validity using biometric devices and documents.▪ Assisted in the development and implementation of data management protocols.▪ Provided support in resolving data discrepancies and improving data accuracy.
Skills
Client relations management
Effective Communication
JavaScript
Microsoft Office
Presentation Skills
Video
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