nicholasmugisha

About Candidate


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Education

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Kyambogo UniversBachelor’s degree in management science 2011 – 2014
Kyambogo University, Kampala

Kyambogo University (2011 – 2014) Bachelor’s degree in management science

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Uganda Diplomas in Business Studies 2007 – 2009
Uganda College of Commerce, Tororo

Uganda College of Commerce, Tororo (2007 – 2009) Government Sponsorship Uganda Diplomas in Business Studies

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Nyamitanga Secondary School (2005 – 2006) U.A.C.E Certificate Mbarara High School (1999 – 2002) U.C.E Certificate Nyamitanga Secondary School (2005 – 2006) U.A.C.E Certificate Mbarara High School (1999 – 2002) U.C.E Certificate
Nyamitanga Secondary School (2005 – 2006) U.A.C.E Certificate Mbarara High School (1999 – 2002) U.C.E Certificate

Nyamitanga Secondary School (2005 – 2006) U.A.C.E CertificateMbarara High School (1999 – 2002) U.C.E Certificate

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U.A.C.E Certificate 2005 – 2006
Nyamitanga Secondary School

Uganda Advanced Certificate Of Education (2005 – 2006) U.A.C.E Certificate⁸

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U.C.E Certificate 1999 – 2002
Mbarara High School

Uganda Certificate Of Education Mbarara High School (1999 – 2002) U.C.E Certificate

Experiences

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Client Relations Officer May 2021 – To date - To-date
Prudential Assurance Uganda Ltd (Medical department)

Achievements and responsibilities:1.Responsible for client education/sensitization and training of averagely 104 schemes every year (worth Ush 16.8bn in revenue) in collaboration with Business Consultants and agents2.Physical sensitization of corporates clients about medical insurance service access protocols both in metropolitan Kampala as well as up-country districts3.Conducting physical upcountry field sensitization visits and preparing periodic reports.4.Manage contract expectations and client feedback.5.Provide advice to scheme coordinators about mitigations related to medical insurance service challenges with references to scheme utilization reports.6.Manage, suggest, and execute solutions to client queries.7.Responsible for member training Conduct training for members covered under medical insurance.7.Make presentations to members about service/benefit access arrangements.8.Education of members about new innovations and make evaluations.9.Ensure Accounts retention/renewal in collaboration with Business agents & Technical Department (actuarial, underwriting)10.Share renewal reminders & renewal terms. 11.Participate in negotiation of renewal terms.12.Suggest mitigations to ensure adherence to terms of the contract.13.Administratively responsible for Upcountry Client sensitization/feedback visits in collaboration with Provider Relations Manager14.Manage field budget and activity execution.15.Upcountry field visits & feedback collection16.Reports and dissemination of feedback to responsible department/sRegular reports on the roles above

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Client Relations Officer, UNDP Placement June 2019 - May 2021)
UNDP Placement at IAA Medical Insurance

Achievements and responsibilities:1.Responsible for training and sensitization of both corporate and individual medical insurance partner clients. 2.Management of 89 schemes (worth Ushs 10.8bn in revenues) in collaboration with business agents.3.Reporting to UNDP Kampala (Under the Volunteer Program in collaboration with Ministry of Internal Affairs)4.Physical training of members/medical clients (corporates members) about medical insurance and service access protocols.5.Field visits and preparing periodic reports.6.Manage contract expectations and client feedback.7.Manage, suggest, and execute solutions to client queries.8.Responsible for scheme profitability Share regular medical claims usage reports.9.Ensure report analysis clarification/presentations. Implementation of performance improvement mitigations10.Ensure Accounts retention/renewal in collaboration with our full time Business Consultants & Technical Department11.Share renewal reminders & renewal terms. Negotiate renewal terms.11.Responsible for Upcountry Client sensitization/feedback visits in collaboration with Provider Relations Manager 12.Manage field budget and activity execution. 13.Upcountry field visits & feedback collection 14.Reports and dissemination of feedback to responsible department/s

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Administration Assistant, Sales August 2016 - December 2018)
Monitor Publications (U) Ltd

Achievements and responsibilities:1.Managing contract expectationsIdentifying new clients, scheduling meetings with potential clients and following up on the developed accounts 2.Developing and maintaining working relationships with key business stakeholders / clients3.Client servicing through timely delivery of all documentation and followed-up with customers on all open or unresolved issues.3.Ensuring seamless service to clientsMaintaining strong knowledge of all company products and policy features, industry competitors and providing critical market feedback. 4.Regularly assessing client needs and guiding them on suitable options, pricing, and any other required information. Maintaining consistency in production and performance. 5.Maintaining and keep appropriate records of clients. Conducting market intelligence.

Skills

Effective Business Communication
Problem Solving
Initiative taking & team work

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