Customer Experience Consultant

June 11, 2024
Application ends: June 24, 2024
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Deadline date:
June 24, 2024

Job Description


Provide guidance and support to customers while mitigating inherent risks to improve service delivery.

Key Responsibilities:

  • Cross sell all bank products and services.
  • Attend to customer’s queries whilst lodging them In ECRM
  • Resolve and minimize number of customers complaints.
  • Receive and analyze customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T.
  • Maintain proper documentation and custodianship of Blank forms.
  • Ensure 100% collection of revenues for services rendered.
  • Rectify irregularities highlighted in the audit report in customer service area.
  • Punctual and accurate submission of relevant reports.
  • Ensure all relevant stationary is available to customers.
  • Cleanliness of the banking hall.
  • Any other duties assigned from time to time.

Daily Responsibilities:

  • Request and issuance of customer Blank forms.
  • Issuing of Customer statements and/or account balances
  • Ordering and issuance of cheque books
  • Handling customer queries
  • Provide guidance to customers when filling in relevant forms.
  • updating the Forex rate board
  • Reporting stolen/misplaced ATM cards to ATM center.
  • Daily adherence to policy and procedure
  • Cross sells all bank products and services.
  • Queue management