Customer Relationship Officers (Graduate Trainees)

November 6, 2024
Full Time
Application ends: November 15, 2024
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Deadline date:
November 15, 2024

Job Description

Customer Relationship Officers (Graduate Trainees) Western, South western, Eastern, Nothern and Central Uganda

  1. Conduct thorough household and business surveys to assess loan eligibility, onboard new clients, form groups, and evaluate guarantors by visiting their homes.
  2. Prepare loan proposals, ensure complete documentation for disbursement, facilitate deposit mobilization and client enrollment in digital services. Follow up on loan repayments to ensure clients meet their obligations.
  3. Maintain accurate records of loans, deposits, and digital enrollments. Prepare daily, weekly and monthly reports, ensure proper filing of all client-related documents, and adhere to BRAC Uganda Bank’s policies and procedures for smooth operations.
  4. Build and sustain strong relationships with clients, local leaders, and communities. Deliver excellent customer service, promote BRAC Uganda Bank’s model, and ensure timely reporting from both field and satellite office.
  5. Continuously learn and apply the BRAC values, along with a deep understanding of the bank’s various policies and procedures, to improve service delivery, client relations and regulatory compliance.

Job Responsibilities

  • Conduct thorough household and business surveys to assess loan eligibility, onboard new clients, form groups, and evaluate guarantors by visiting their homes.
  • Prepare loan proposals, ensure complete documentation for disbursement, facilitate deposit mobilization and client enrollment in digital services. Follow up on loan repayments to ensure clients meet their obligations.
  • Maintain accurate records of loans, deposits, and digital enrollments. Prepare daily, weekly and monthly reports, ensure proper filing of all client-related documents, and adhere to BRAC Uganda Bank’s policies and procedures for smooth operations.
  • Build and sustain strong relationships with clients, local leaders, and communities. Deliver excellent customer service, promote BRAC Uganda Bank’s model, and ensure timely reporting from both field and satellite office.
  • Continuously learn and apply the BRAC values, along with a deep understanding of the bank’s various policies and procedures, to improve service delivery, client relations and regulatory compliance.
  • Diploma in Business Administration, Finance, Microfinance or any other related field.
  • Strictly fresh graduates from university or College.
  • Positive attitude, good communication and Interpersonal skills, ability to write reports

Interested candidates should email their application letter, Curriculum Vitae, and copies of relevant academic documents, IN PDF FILE mentioning the job title and region as the subject matter to recruitment.bracugandabankltd@brac.net NOT later than Friday 15thNov 2024 . All applications should be addressed to the Head Human Resource BRAC Uganda Bank Ltd.

Note: Only shortlisted candidates will be contacted.

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