Distribution Administration Officer

Job Description

In 2017, over half the population in Sub-Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across six countries and are growing fast.

Our goal is to make Africa the first cashless continent and that’s where you come in…..

How You’ll Help Us Achieve It

Our Distribution team plays a pivotal role in managing and optimizing our distribution network to drive user acquisition. Responsible for overseeing the daily operations of our field sales teams, they strategically grow our user base and enhance customer outreach.

Our agent operations team plays a crucial role in building and maintaining a high-performing agent network with a strategic focus on driving our agent network strategy and nurturing our agent performance.

You will provide unparalleled administrative support to both teams to help them maximize their impact.

In this role, you’ll;

• Be an administrative focal contact point for our agent operations and distribution teams in different locations as well as the interim firms that employ our distributors.
• Coordinate team meetings and organise trainings for both agents and distributors.
• Support distribution leads to ensure distributors are recruited and managed as per internal policy and procedures.
• Ensure distributors have up-to-date contracts and are paid on time.
• Follow up on our interim firm partners’ invoices and bulk payment recharges.
• Organize alignment sessions with the different teams through daily meetings and town halls.
• Be responsible for requesting, dispatching, and tracking usage of agent and distribution-related supplies while liaising with field teams
• Troubleshoot any technical issues distributors may face.
• Assist distributors with access to all relevant platforms (Slack, WhatsApp groups, etc.).
• Activate and deactivate agents and distributors and verify distributor attendance.
• Track client issues during distribution, and make outbound calls to new sign-ups to collect data.
• Share the performance of distributors regularly with their supervisors and calculate due bonuses to prepare payment files on time.
• Provide insights on agent and distributor performance using data from Periscope and other sources.

Key details

• Location: You’ll work from our office in Mbale and may travel to other field locations.
• Work authorization in Uganda is required
• This is a permanent position
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months
• We offer generous health insurance for yourself and your dependents
• We support working parents – we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work
• Airtime reimbursement
• Free food and a beautiful office space

Requirements

• A bachelor’s degree in a business field.
• Experience supporting networks of salespeople, agents or retail networks in a back-office administrative position.
• Experience running payroll for 20+ people and a strong understanding of Uganda’s labour laws.
• Excellent data analysis skills including data visualisation and advanced spreadsheet knowledge.

You might be a good fit if you

• Are exceptionally organized, able to independently follow through on tasks and able to manage priorities effectively.
• Have experience providing administrative support to field teams in a back-office position.
• Possess strong analytical skills and can interpret sales data and metrics to drive informed decisions and draw insightful conclusions.
• Are highly attentive to detail and approach your tasks and processes with thoroughness and accuracy.
• Have the flexibility to adapt to changing market conditions, client requirements, and company priorities.
• Are a clear and proactive communicator, both on written and verbal forms.
• Are a self-starter and proactive about achieving ambitious targets.
• Always seek to improve yourself through honest self-reflection.
• Demonstrate tenacity and a willingness to go the distance to get something done.
• Enjoy teamwork, but also know how to work well independently and autonomously with minimal or no guidance.

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