GMT IT

June 22, 2025
On-site
Application ends: June 26, 2025
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Deadline date:
June 26, 2025

Job Description

Reports to: IT Lead                                                 

Job Purpose:         

The GMT role is to support the IT team in ensuring that users receive appropriate IT assistance in a timely manner. The GMT shall work with the service desk team as a central communication unit that provide a single point of contact between the business and IT.     

                                                                                                                                                
Key Accountabilities:

  • Respond to users calls regarding IT related issues and forward request or incident to ISM or Applications team.
  • Follow-up with ISM/Apps team on solution or work-around for users request or incident raised.
  • Communicate to the business on any IT service issues, incidents, or request. Notify users on any IT service degradation or downtime.
  • Manage IT Asset register for Uganda.
  • Manage relationship between business and IT Suppliers.
  • Assist the business in user support and any other IT related request or incident.
  • Timely monthly incident management reporting to the IT lead
  • Application service management – support managing, coordination and resolving application service request.
  • Documentation of application support and maintenance process in accordance with set standards.
  • Documentation of application user manual                                         
  • Product lifecycle and release management                             
  • Application change management                                           
  • Application deployment planning                                          
  • Assist to manage small application projects.
  • Action activities on projects as part of a project team  
  • Provide pertinent information to facilitate project updates.
  • .

Qualifications, Experience & Attributes:

  • Undergraduate degree First class or second upper in IT, Computer Science, Telecom Engineering
  • Fresh Graduate 2023.
  • Software Product management
  • High level of data analysis skills
  • Networking Knowledge (LAN and WAN)
  • Basic database knowledge

Please upload your CV and Academic credentials in a one pdf.

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