Product Support Executive

September 5, 2025
Urgent
Application ends: September 12, 2025
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Deadline date:
September 12, 2025

Job Description

Responsibilities

  • Handle all Channel partners queries relating to disbursements, collections and receipt of funds.
  • Support in the development and review of Airtel Money processes and procedures relating to Corporate and subscriber segments.
  • Process Pin rests and SIM swap requests for partners and channel partners management including but not limited to account barring, account unlock, pin reset, password reset and IP modification.
  • Initiate static data modification in the Airtel Money ecosystem upon validation.
  • Timely Creation and set up of partners and subscribers upon submission of valid and compliant requests.
  • Ambiguous settlement for all transactions that remain single sided after end of business day processing.
  • Churn management in collaboration with the provisioning team and AM business intelligence team.
  • Corporate and subscriber reversal for offnet and onnet transactions within set service level agreements and compliance parameters.
  • Corporate statement generation upon valid request submissions.
  • Quarterly interest payment processing in collaboration with compliance, finance and legal teams.
  • Fraud control tools management e.g. SAS, RACE alert management.
  • Customer complaint and failure analysis, interpretation and proposal to management for improvements.
  • Adherence to internal policies and procedures.
  • Highlighting of fraud or any abnormal behaviour.
  • Reporting.
     

Qualifications

  • Bachelor’s degree in economics/ Business/ Social studies/ commerce or related field.
  • Post Graduate qualification in Business, commercial/banking field will be an added advantage.
  • A minimum of 2 year of experience in customer service, commercial or Business Development, and relationship management.

Skills critical to the role:
 

  • Good communication and people skills.
  • Understanding of the market.
  • Strong analytical and data interpretation skills.
  • Leadership skills.
  • Excellent verbal and written communication, organizational and interpersonal skills.
  • Ability to work effectively under time constraints and deliver results by critical deadlines.
  • High levels of integrity.
  • Analytical and Problem-Solving Skills.

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