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Assistant Relationship Manager

November 12, 2024
Application ends: November 25, 2024
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Deadline date:
November 25, 2024

Job Description

KEY RESPONSIBILITIES

  • Create and Manage client relationships and accounts to minimize attrition.
  • Sourcing new personal banking business opportunities in coordination with the sales team and other units.
  • Adherence to KYC and AML policies and procedures.
  • Cross sell bank products including assets, liability and electronic banking products
  • Initiate personal loans applications and ensure good underwriting practices.
  • Prepare and submit relevant reports.
  • Managing personal banking portfolios and monitoring daily branch budget for all accounts.
  • Sales calls and market intelligence gathering
  • Monitor overdrawn, inactive, dormant and zero balance accounts and initiate relevant reports.
  • Receive and solve or escalate both verbal and written customer complaints as well as update the complaints register.
  • Any other duties that may be allocated from time to time.
  • Risk profiling of potential clients and ensure adherence to KYC and AML policies and procedures.

KNOWLEDGE, EXPERIENCE AND PERSONAL COMPETENCIES

  • A degree or post graduate degree (Business and/or Finance related)
  • Total Minimum No of Years Experience Required 1.5 years.
  • Good understanding of banking products, policies and procedures.
  • Sound knowledge of the KCB bank products and processes such as account opening and documentation.
  • Credit knowledge including understanding and interpretation of financial statements.
  • Understanding of behavior and application scoring systems and how to use relevant scoring software.
  • Understanding risk management principles, credit scoring principles and procedures.
  • Possession of fine underwriting skills and good understanding personal credit processes
  • Understanding of competitors and their products and services
  • Attend relevant courses and e-learning sessions.
  • Good understanding of existing customer profiles.
  • The candidate should possess the following interpersonal competencies: Organized, proactive, Innovative, reliable, empathetic, persuasive, good team player, decisive, result oriented, energetic, active, with integrity and culturally sensitive.

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